Support

The builds shipping today are not yet notarized by Apple or code-signed for Windows, so the first launch shows a warning once. On macOS open System Settings → Privacy & Security and click Open Anyway at the bottom, or control-click the app in Finder and choose Open. On Windows click More info → Run anyway in the SmartScreen dialog. Only download from the download page or releases.level11.co.kr.

A code is valid for 10 minutes and limited to 3 per e-mail per hour. Check your spam and promotions folders first and make sure the address has no typo. After 3 codes, wait an hour and try again. If it still does not arrive, send the form below with the “Account” category.

1M input and 1M output tokens a month (prompt-cache reads and writes count as input), 150 requests a day and 2M tokens a day. Once either monthly side is used up, requests pause until the 1st (UTC). The models are the value line of seven, with up to 16K output tokens per request. The full table is under Account and billing.

Monthly: the plan starts as soon as a card is registered, and on the 1st of each month last month’s plan fee and overage are charged together, once. Yearly: twelve months (ten times the monthly fee, two months free) are charged when the card is registered, and the plan renews on the same card when the period ends. Overage is still charged separately on the 1st. Payments go through Toss Payments; the card number is stored at Toss only.

Cancel on the account page or under Settings → LEVEL11 account in the app. A monthly plan returns to Free immediately, with the fee up to that month charged one last time on the next 1st. A yearly plan keeps running until the paid period ends and simply does not renew.

Within 7 days of paying for a paid plan, a full refund is made if no model usage has started in that billing period. A yearly payment is refunded in full within 14 days, and after that for the remaining full months. Fees for months already used on a monthly plan are not refunded. The exact conditions are in Article 8 of the Terms; send refund requests through the form below with the “Billing” category.